Area Manager
The Area Manager plays a pivotal role in upholding the highest standards of domiciliary care services within their assigned area. This multi-faceted role encompasses staff management, schedule optimization, inter-professional collaboration, and adherence to regulatory and company frameworks. A successful Area Manager will not only demonstrate operational excellence but also foster a positive and supportive work environment for their team.
Key Responsibilitie:
- Schedule Optimization: Skilfully manage and adjust staff rotas to ensure consistent, high-quality care delivery across all client need
- Inter-Professional Collaboration: Effectively communicate and collaborate with clients, families, healthcare professionals, and external stakeholders to address inquiries, resolve concerns, and build strong working relationships.
- Client-Centric Focus: Conduct regular client reviews, well-being checks, and satisfaction surveys to gauge service quality, identify areas for enhancement, and proactively address any issues that arise.
- Risk Management: Promptly address and resolve client concerns and complaints, escalating safeguarding issues to the Registered Manager as necessary. Ensure strict adherence to all safeguarding protocols and procedures.
Leadership Expectations:
This position carries a high degree of responsibility and trust. It is expected that the Area Manager will exemplify the company's values, lead by example, and foster a culture of respect, collaboration, and open communication. You will be the primary point of contact for your team, providing guidance, support, and mentorship. Your ability to build trust, maintain impartiality, and communicate honestly will be key to your success in this role.