Red Recruitment is recruiting a 3rd Line IT Support Engineer in Kidderminster to join our client, a telecoms and technology company who are recognised as a leader in their field. They offer 24/7 support to their customers based all across the UK.
The salary for this position is £25,000 - £35,000 per annum and is Monday to Friday only.
Benefits and Package for a 3rd Line IT Support Engineer:
- Salary: £25,000 - £35,000 per annum (depending on experience)
- Hours: Monday - Thursday, 8.45am - 5.30pm and Friday 8.45am - 5pm
- Contract Type: Permanent
- Location: Kidderminster
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health and wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Casual dress
Key Responsibilities of a 3rd Line IT Support Engineer:
- Being the escalation point for customers' technical issues, investigating challenging problems and helping to resolve customer queries
- Taking ownership of complex issues to resolution and providing technical support
- Diagnosing and troubleshooting technical issues, in accordance with the job role performed
- Working to move the technical solution forward and reduce the recurrence of issues
- Researching and identifying solutions to software and hardware issues
Key Skills and Experience of a 3rd Line IT Support Engineer:
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High level technical experience gained in a hands-on-role
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You should have experience in:
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Windows and MAC desktop operating systems
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O365 Administration/O365 Exchange
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Microsoft Intune
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Server Administrative Tools
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Firewalls and Switches
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VMWare
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Citrix
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Networking Protocols
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Agency)