HR Documentation Manager
- Up to £40,000
- Full-time
- Office based
- Hinckley, Leicestershire
We are working with a national business compliance company based in Hinckley, that offers expert advice on HR, Employment Law and Health & Safety to more than 14,000 businesses across the UK. They are a fun, lively and fast-paced business, currently looking for a HR Documentation Manager to manage a team of 20 employees - this is a fantastic opportunity to join a market-leading business and progress your career.
About the job:
This is a busy and fast-paced role, managing a team of around 20 individuals, ensuring that they are on track and hitting targets. You will be ensuring that the day-to-day functional operation of the team meets optimum productivity, quality standards and client service level timeframes.
Main Duties & Responsibilities
- Mentoring a team of HR Documentation Consultants to eunsure that they are providing commercially focused, quality advice and documentation to clients
- Recognising gaps in knowledge for training and development purposes
- Managing the team and ensuring all protocols and KPI's are met with no work outstanding
- Taking appropriate action if KPI's are not met
- Quality checking documentation to ensure compliance with employment law and reduce the risk of negligence claims
- Liaising with clients to discuss their requirements and creating HR documentation or critiquing the clients own documentation to meet their needs
- Dealing with complaints appropriately by making contact with the client resolving issues amicably
- Managing a workload
- Attending team and management meetings
- Recording work completed using the internal systems and procedures
- Building and maintaining a cohesive and motivated team, encouraging best practice at all times
- Recruiting new team members when required
- Staging daily meetings with the team
- Carrying out 1-1's
- Communicating management instructions to the team in a positive and constructive manner
- Monitoring daily, weekly and monthly reports and handling any issues that may arise from them
- Preparing a report weekly on issues, findings, suggestions and resolutions
- Carrying out any other tasks deemed necessary
You
- Thorough knowledge of HR practices and employment law
- Previous experience managing a team and speaking to external clients
- Professional approach
- Excellent attention to detail
- Time management
- Computer literate
- Ability to work under pressure
- Ability to deliver group training
- Ability to manage a team and ensure outstanding results from them
On Offer
- Annual salary up to £40,000
- Monday to Friday, 9 - 5.30
- Career progression available
- 25 days holiday + bank holidays, and an additional day off on your birthday