IT Service Support Manager
Bristol (once a week on-site)
£48,000 - £54,000
Do you have experience of managing large IT support teams? Are you passionate about service transformation?
An IT Service Support Manager is required to lead the a large end user support function, providing 2nd line support across technologies including audio-visual, unified communications, and desktop services. The IT Service Support Manager position is key in driving change, building maturity, and ensuring high-quality IT service delivery across the organisation
IT Service Support Manager Experience required:
- Proven experience in leading large IT support functions.
- Strong technical knowledge across a range of IT disciplines.
- Strong ITIL ability with experience if service improvement and implementing best practices.
- Skills in defining and driving SLAs, KPIs, and other metrics to measure service efficiency and effectiveness, supported by strong analytical capabilities.
- Experience of developing innovative solutions to resolve complex technical queries
- Ability to drive performance and manage resources effectively.
- Knowledge of IT security policies and data protection legislation.
If you are ready for a new challenge and want to make a difference in driving service excellence and making a significant impact to IT services then please apply!
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