Customer Service Administrator
Location: Carlisle
Job type: Full time fixed term contract (12-15 months)
Salary: £24,154.44
Key responsibilities
- Processing of Customer Sales Orders and Returns onto the ERP system. Maintain system so that information is accurate
- Provide assistance to customers where required in a professional and efficient manner via telephone, web and email enquiries
- Allocate stock against sales orders in line with agreed delivery dates and stock availability reports
- Maintain daily tracking sheets including (but not limited to) UK Embroidery, Returns, Courier
- Actively maintain the ERP system (currently sage) to cleanse obsolete data and attend to any remaining queries
- Internally approve new embroidery setups
- Work with courier companies to ensure deliveries to customers are to schedule and intervene when any issues arise
- Ensure customer is well informed throughout the journey with regards to order confirmations, delivery dates and stock availability. Provide excellent account management service
- Send order confirmations to customer
- Taking card payments on the virtual terminal
- Assist Sales team with any information or reports
- Maintain excellent communication with internal teams including Sales, Product/Technical, Finance and Warehouse.
- Actively participate in continuous improvement activities for both the Customer Service function and the wider business
- To understand the company's ESG commitments and be able to communicate these effectively to all stakeholders
- Any other duties as may be reasonably assigned by the business from time to time