Hotel Duty Manager
Salary: £27,000 per annum plus excellent benefits
Are you ready for an exciting role where every day is different? We're looking for a proactive individual with strong problem-solving abilities and experience across various hotel departments to join our team as a Duty Manager. Flexibility is key, as shifts will vary between early (7am - 3:30pm) and late (2:30pm - 11pm), including weekends and Bank Holidays.
As Duty Manager, you'll play a vital role in overseeing daily operations, supporting different departments as needed, and resolving issues in collaboration with, or in the absence of, department heads. Since this is a customer-facing role, we seek a confident, well-presented individual who can connect with guests warmly and professionally. We believe that our team makes the biggest impact on our guests' experiences, so we're looking for someone who is eager to go above and beyond in all aspects of their work.
Why join our team?
We are passionate about what we do, and we're looking for people who share that enthusiasm. We value creativity and putting guests at the heart of everything we do. In return, we offer a range of benefits:
- Flexible access to your earned salary and financial coaching through an app
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Recognition rewards for exceptional guest service
- Employee appreciation events
- Family & Friends discounts on accommodation and F&B across our group
- Opportunities for career development and training
Requirements for the role:
- Experience across all operational areas of a quality hotel, with at least one year in a supervisory or junior management role (duty management experience is a plus)
- Strong interpersonal and communication skills with proficiency in written and spoken English, alongside a professional and outgoing personality
- A customer-focused approach, with the ability to lead by example and pay attention to detail
- Excellent computer skills (Microsoft Office) and familiarity with hotel management systems
- Knowledge of health and safety regulations
- A personal licence and First Aid certification are beneficial
- Willingness to work a flexible schedule (5 out of 7 days), adapting to the needs of the business
Key Responsibilities:
- Create a welcoming and friendly environment for guests, ensuring high levels of customer service
- Address guest requests, inquiries, and concerns professionally and efficiently
- Support various hotel departments to ensure smooth service delivery
- Ensure the safety and security of guests and staff through regular property checks
- Assist senior management with ad hoc projects
- Build knowledge of the hotel's products and services
- Note: There is no staff car parking available on-site, but we provide secure bike storage and convenient access to public transport.*