Job Opportunity: Maintenance Team Manager - Voids (Temporary Contract)
Stratford, London (West Ham Lane)
Full-Time | 35 hours/week (09:00-17:00)
£30.37 per hour
Apply by: 30th May 2025 at 23:00
Interviews: 4th June 2025 (via MS Teams)
We encourage early applications as we may close the advert sooner if a suitable candidate is identified.
A temporary opportunity has arisen for an experienced Maintenance Team Manager - Voids to lead a high-performing team delivering maintenance services for empty homes. This role is ideal for someone with a solid background in property maintenance and voids management, ready to make an impact on service performance, customer satisfaction, and operational results.
Role Overview:
As Maintenance Team Manager, you will be responsible for leading and managing a team of operatives and contractors to deliver a high-quality, efficient, and cost-effective void repairs service. You will ensure void turnaround times meet targets while maintaining health and safety compliance, financial control, and excellent customer service.
You'll play a central role in improving operational standards, engaging with internal and external stakeholders, and driving service improvements that benefit both residents and business outcomes.
Key Responsibilities:
- Lead a team delivering responsive maintenance and repairs for void properties.
- Ensure voids are completed to agreed standards and within set turnaround times.
- Drive a 'right first time' approach and ensure work quality and safety compliance.
- Monitor and manage KPIs, performance data, and quality assurance standards.
- Collaborate with lettings, surveyors, contractors, and other stakeholders.
- Manage a maintenance budget (up to £7 million), authorising spend and controlling costs.
- Ensure effective record-keeping, systems use, and compliance reporting.
- Oversee health and safety compliance including asbestos, manual handling, and working at heights.
- Respond to escalated complaints and environmental health notices when required.
What You'll Bring:
- Strong experience in delivering property maintenance or building repair services.
- Proven leadership skills managing direct reports and larger operational teams.
- Excellent understanding of voids management and reactive repairs.
- Clear track record of improving resident satisfaction and achieving KPI targets.
- Commercial awareness and strong financial management capabilities.
- Strong communication, problem-solving, and decision-making skills.
- Understanding of relevant legislation, compliance, and health and safety standards.
- Stakeholder management experience, including managing contractors and internal teams.
- Full UK driving licence (required).
- Relevant professional qualification (e.g. RICS) or equivalent experience (desirable).
Work Environment:
This is an agile role with 1-2 days per week office attendance in Stratford (E15). The remaining time can be worked remotely or on-site as needed to support operational delivery.