Trust Payments have an exciting opportunity for a Sales Support Executive to join their team.
Location: Hybrid, 3 days per week in Harrogate
Salary: Competitive + Benefits
Contract: Full Time, Permanent
About us:
Trust Payments is a leading UK/EU Fintech. We provide a range of payments and commerce solutions, with market leading technology and data insights. We provide innovative payment methods and technologies and have a truly global footprint. With over 500 people across 11 offices supporting the most demanding business sectors including retail, travel, hospitality, forex and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognises that every employee contributes to our business success.
Main purpose of the job:
The Sales Support team are a crucial part of the sales and onboarding journey, supporting the Commercial Teams, Partnership Teams and Account Management Teams with support surrounding the sales cycle of the merchant. Sales Support are a disciplined, highly trained department with skillset to support and own onboarding, pre-underwriting, go live and general sales support enquiries.
Sales Support Executive - Duties and responsibilities:
- Be proficient in Microsoft Office software
- Process and manage CRM applications, perform initial assessments, onboard & quality check for underwriting. Relay requests between Underwriters and Partners/Merchants professionally
- Ensure documents align with Merchant Acceptance Policies, demonstrating attention to detail
- Update Underwriters rapidly to support quick turnaround times
- Regularly check CRM Platform queues and ensure that Sales/Partners/Account Managers are actively contacting Partner/Merchants so applications go live quickly
- Suggest process improvements to enhance team adaptability
- Attend pipeline and underwriting company calls, offering feedback to support onboarding
- Collaborate with internal teams on Boarding/Billing processes as needed
- Handle assigned action tickets in Zendesk, ensuring timely completion within SLAs
- Build and maintain strong relationships, representing the Trust Payments brand
- Process Requests for Change forms (RFCs) for Merchants/Partners within SLA and follow up on outcomes
- Provide regular reports on achievements and sharing feedback to management
- Attend meetings with Support team to review priorities and training needs
Sales Support Executive - Qualities and Skills required:
- Prepared for some ad hoc travel between Trust Payments locations
- Dedicated and driven self-starter with professional office environment experience
- Payments experience, not essential but preferred
- Willingness to learn and engage to meet objectives
- High levels of focus and attention to detail
- Team player with strong written and verbal communication
- Experience of Zendesk and CRMs, not essential but preferred
- Good Proficiency in written and spoken English (other languages considered an asset)
Sales Support Executive - Benefits (subject to local office benefits policy):
- Opportunity to be part of a rapidly scaling, major Fintech business.
- Flexible working
- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
- Family friendly enhanced benefits/policies
- Pension, Healthcare, Life Assurance
- Social events and team building
- Celebrations
We recognise the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
To submit your CV for this Sales Support Executive opportunity, please complete the application form and click 'Submit Application' now.