Are you ready to shape the future of customer communication?
A future that has AI on the front end and a seamless Unified Communications infrastructure within the contact centre environment.
This is your chance to make an impact and grow within an AI product organisation.
If you're a tech-savvy Solutions Engineer who's passionate about delivering exceptional customer experiences, this role will give you the platform to make your mark! We're looking for someone with the expertise and creativity to design and optimize contact center environments that push the boundaries of what's possible.
What's in it for you?
- Salary: £60,000 per annum
- Location: Fully Remote (UK Based)
- Innovation: Work with cutting-edge technologies in contact center development, from VOIP SIP to omnichannel integration.
- Ownership: Be the technical expert guiding the implementation of powerful contact center solutions that transform communication capabilities.
- Collaboration: Partner with cross-functional teams to bring innovative ideas to life and deliver exceptional customer experiences.
What you'll do:
- Design, implement, and optimize contact center environments, ensuring seamless integration across voice, video, and chat channels.
- Use your deep knowledge of VOIP and SIP to enhance communication platforms.
- Configure and manage session border controllers (SBCs) from top brands like Cisco, Ribbon, and AudioCodes.
- Work closely with teams to translate business requirements into technical solutions that deliver real-world value.
- Keep up with the latest industry trends and technologies to stay at the forefront of contact center innovation.
What we're looking for:
- Experience: 5+ years in solutions engineering within a contact center environment.
- Tech-Savvy: Strong understanding of VOIP, SIP, and experience with SBCs from brands like Cisco, Ribbon, AudioCodes, and more.
- Platform Knowledge: Familiarity with NICE CX One, Genesys Pure Cloud, or similar platforms is a plus.
- CRM Integration: Knowledge of integrating CRM systems like Salesforce, ServiceNow, SAP to create seamless customer journeys.
- Problem Solver: You thrive in fast-paced environments and love tackling complex technical challenges.
- Collaborative Mindset: Excellent communication and interpersonal skills, with the ability to work closely with different teams and stakeholders.
Why this role?
This isn't just another engineering role. It's your opportunity to lead and innovate in a fast-evolving space, working on contact center solutions that enhance how businesses communicate with their customers. You'll be joining a company that values creativity, collaboration, and cutting-edge solutions.
Ready to take your career to the next level?
Send your CV to bob . bath @ mexasolutions . com and let's talk about how you can make an impact!