In this role, you'll be at the heart of delivering exceptional customer service and providing essential sales support in a retail environment. As our Customer Service & Sales Administrator, you'll connect directly with customers, address their inquiries, process their orders, and support our sales team-all to ensure a positive experience and contribute to our business growth.
Client Details
This organisation is a leading player within the retail industry, still growing rapidly at around 40% year on year. With a focus on innovation and quality, the company has a strong reputation for inclusivity, quality and affordability.
Description
- Research new leads and identify business opportunities to drive growth.
- Maintain strong relationships and communicate effectively with customers regarding account management.
- Handle customer inquiries, process sales orders, and manage databases efficiently.
- Foster effective communication with colleagues and management within the office.
- Attain a proficient understanding of all product ranges to support customer interactions.
- Manage general office tasks, including updating databases, data handling, and meeting deadlines.
- Consistently represent the brand professionally in all customer and internal interactions.
Profile
A successful Customer Service & Sales Administrator should have:
- An background in Business Administration, Sales, or a related field.
- Ideally experience within the beauty industry.
- Excellent communication and interpersonal skills.
- Strong organisational and administrative capabilities.
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
Job Offer
- An estimated salary range of £26,000 - £28,000 per annum.
- A supportive and collaborative company culture.
- Opportunities for professional development and growth within the retail industry.