Housing Triage Assessment Officer
Grade 4, £24,294 to £27,334 per annum pro rata (pay award pending)
37 hours per week, 12 month fixed term contract
We require a Housing Triage Assessment Officer within the Housing Options Team to provide a front line, customer focused housing service, triaging the needs of applicants to the housing register and those facing homelessness to assess and support their housing application from start to finish.
As the first point of contact, you will collate and discuss personal and complex information in line with legislation and policy and where necessary, arrange further assistance with a specialist officer. You will ensure all applicant information is accurately recorded on their housing application using IT databases and case management systems as well as compiling associated documentation for performance indicators and government returns.
Candidates must have excellent organisational skills, be able to communicate effectively in a pressurised environment, use initiative, work well in a team and be able to work in a fast paced environment, adapt to changing priorities to meet customer needs and have experience of dealing with sensitive issues, both via the telephone and face to face when interviewing members of the public as part of the housing application process.
We operate a 'hybrid working' model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough once training has been completed and subject to duty rotas or at line manager's request.
Closing date: 15 September 2024 Interview date: 27 September 2024
Hinckley & Bosworth - A PLACE OF OPPORTUNITY
Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.
We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.