Are you looking for a rewarding and challenging role in an industry leading company? Do you have excellent customer service, communication, and organisational skills? If so, you might be the perfect fit for our Service Delivery Coordinator position!
As a Service Delivery Coordinator, you will be responsible for:
- Processing and maintaining customer information, orders, quotes, and quality notifications in SAP ERP system for various rail service streams
- Communicating proactively and effectively with customers and internal departments through email, phone, and meetings to ensure timely and accurate service delivery
- Using CRM system to record and manage customer contacts, issues, projects, complaints, and tasks
- Updating shared data in KBRS collaboration areas
- Minuting inter-departmental and customer meetings
- Identifying and resolving risks to on-time delivery and escalating them when necessary
- Achieving or supporting the achievement of service delivery KPIs and customer performance KPIs
To be successful in this role, you should have:
- Level / GSCE level education
- Experience in customer service, order processing, purchasing, sales, or account management in a manufacturing or multi-channel reseller industry
- Experience in using MRP system (SAP preferred) and CRM system
- Experience in building rapport with key customer contacts and advocating for their needs
- Experience in recognising and responding to customer complaints
- Strong data entry, numeracy, and MS Office skills
Hours: Flexi hours of 37.5 per week with an early finish of 12:30pm on Fridays
Location: Melksham, SN12. Office based role- free onsite car parking
If you're interested in finding more information out about the organisation and finding out more information, apply today!