Alfred H Knight has an exciting opportunity for a Client Services Coordinator. The primary responsibility of the Client Services Coordinator role is to organise AHKES solid fuel laboratory related appointments. This client facing position must ensure that a professional level of service is maintained and succeeded at all times. The incumbent will be responsible for meeting client expectations whilst accurately reporting on results and operations in a timely manner.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.
We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Responsibilities
- Liaise with clients on all aspects of appointments to ensure that a professional level of
- service is maintained.
- Excellent client liaison skills, with the ability to develop and maintain strong client
- relationships.
- Strong communication and coordination skills to collaborate with internal
- teams and external stakeholders.
- Ensure that all business is conducted and reported accurately in a timely and
- professional manner.
- Technical ability in regards to inspection, sampling and analysis in line with
- internationally recognised standard.
- Be flexible and willing to work alongside the business requirements/needs.
- Be able to work under minimal supervision.
- Train staff in the department when required. Ensuring advice and guidance is sought
- from the Client Services Operations Manager.
- Undertake other duties of an appropriate nature in consultation with the Client
- Services Manager.
- Ensure compliance with all Company Health, Safety & Environmental procedures as
- instructed.
Essential
- Strong communication skills and adaptable to the situation/culture.
- Ability to create/maintain relationships.
- Pro-active mindset and ability to "think ahead".
- Strive for perfection and keen eye for detail.
- Must work well under pressure.
- Good operational skills and ability to adapt to a fast paced intense environment.
- Knowledge of analytical content and industry standard methods - ISO/ASTM.
- Team player - support colleagues, management and the business needs.
- IT, AHKES systems and Microsoft packages knowledge.
- Positive attitude and creates an open positive working environment.
Required Competencies
- Operational skills and good communication - These are key in order to solve
problems and assist in fluid situations.
- Flexible and adaptable to the environment - A fast paced environment that often requires
flexibility.
- Problem solver and level headed under pressure.
Required Work Experience
- Experience in day to day fast paced operational environment and ability to understand the
- shipping of solid fuels is advantageous.
- Experience in a commercial technical environment and knowledge of
- procedures/processes is preferred.
- Experience of leading a team or in a supervisory role, including defining objectives,
- communicating expectations and ensuring accountability.
Required Qualifications
- Undergraduate degree or equivalent professional certification and experience.
Travel / Rotation Requirements
- Travel as required both domestically and internationally.
- Must have a valid passport and ability to obtain visas as necessary.
- Must be available to work overtime & weekends where necessary.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.