Customer Support Officer
- Organisation: Transport for Greater Manchester
- Job Type: Full-time, Temporary
- Hours: Rota system between 7am and 8pm Monday to Friday. 8am to 8pm at weekends
- Pay Rate: £14.50 per hour with 12.5% shift allowance for weekend hours
Join the dynamic Customer Contact Centre team at Transport for Greater Manchester as a Customer Support Officer. This role is perfect for individuals who enjoy variety in their workday and excel in providing outstanding customer service. As the first point of contact, you will handle a wide range of queries and requests, ensuring customer satisfaction and maintaining our high service standards.
Day-to-day of the role:
- Serve as the first point of contact for customers and stakeholders, addressing queries and requests via telephone or in writing.
- Issue travel passes and make Local Link journey reservations.
- Handle Contactless Payments enquiries and provide journey planning advice.
- Utilise multiple systems simultaneously to manage customer interactions efficiently.
- Work collaboratively within a team environment as well as independently.
- Meet daily KPIs and contribute to the team's success.
- Participate in ongoing training to continually develop skills and knowledge.
- Work flexibly on a rota system, including early mornings, evenings, and weekends.
Required Skills & Qualifications:
- Excellent written and verbal communication skills.
- Ability to multitask and navigate through several different systems.
- Strong team player with the capability to work effectively on your own.
- Passionate about achieving targets and delivering high-quality customer service.
- Willingness to learn and adapt in a fast-paced environment.
- Flexibility to work on a shift basis, including unsociable hours.
To apply to this role, please submit your CV below and a consultant will be in touch to discuss the next steps.