Case Management Worker
- Annual Salary: £26,200
- Location: Liverpool
- Job Type: Full-time
We are seeking a dedicated Case Management Worker to join our team at a homelessness hostel in Liverpool. This role is crucial in supporting service users with a range of challenges, including offending behaviour, mental health issues, substance misuse, and rough sleeping. The ideal candidate will have a passion for making a difference in the lives of vulnerable individuals and the resilience to work in a demanding yet rewarding environment.
Day-to-day of the role:
- Conduct comprehensive assessments of service users' needs and risks.
- Develop and implement personalised support plans to assist service users in addressing their challenges and achieving their goals.
- Provide one-to-one support and group work sessions to service users, focusing on areas such as life skills, tenancy sustainment, and accessing community resources.
- Work collaboratively with external agencies, including mental health services, substance misuse services, and the criminal justice system, to coordinate support for service users.
- Maintain accurate and confidential case management records and reports.
- Regularly review and update support plans to reflect service users' progress and changing needs.
- Engage with service users to encourage and empower them to take an active role in their recovery and reintegration into the community.
- Provide crisis intervention as needed and contribute to the hostel's overall safety and security.
Required Skills & Qualifications:
- Experience in a similar role, preferably within a homelessness service or related field.
- Knowledge of the issues faced by individuals with offending behaviour, mental health challenges, substance misuse, and rough sleeping.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with service users.
- Ability to work effectively as part of a team and independently.
- Resilience and adaptability to work in a challenging and fast-paced environment.
- Commitment to promoting the dignity, rights, and well-being of service users.
- Proficiency in case management and record-keeping.
Benefits:
- A supportive and collaborative work environment.
- Opportunities for professional development and training.
- 28 days annual leave plus bank holidays.
- Pension scheme.
- Employee assistance programme for advice and support.
To apply for the Case Management Worker position, please submit your CV and cover letter detailing your relevant experience and why you are interested in supporting individuals at our homelessness hostel.