The Team & Focus of the Role
Our IT Service & Infrastructure team is growing, and we're now looking for a new Systems Support Engineer to come and join the team! Working alongside four other System Support Engineers and three Systems Administrators, you will be responsible for onsite service and support needs for employees around the firm.
You will ideally have experience in providing support for all areas of technology, including laptops, servers, printers, and networks as well as vendor specific hardware and software (such as Microsoft365, Microsoft Office Desktop Applications, etc).
This role will be based in Ashby, and although we do operate a hybrid working policy, it's essential that you're able to commute to Ashby weekly. Our standard hours are 08:45am - 5:15pm (37.5 hours), however we'd be open to discussing flexible working requirements with minimum working hours of 30 per week.
In return, beyond your base salary you will be included in:
- A discretionary bonus scheme
- A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve
- Enhanced maternity, paternity, adoption and shared parental leave
- An online money saving portal and access to a 24/7 mental health & wellbeing service.
- Volunteering Leave equating to 2 days per year (pro rata if you're part-time)
Duties will include:
- IT support relating to technical issues involving Microsoft's core business applications and operating systems. (Microsoft365, Microsoft Office Desktop Applications etc.)
- Laptop and mobile device deployments
- Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Remote access solution implementation and support (VPN, Citrix, and Terminal Services)
- Improve customer service, perception, and satisfaction.
- You will track, log and correct information using our ITSM tools to protect assets and components.
- You will maintain a high level of customer service and have confidence to deal with complex complaints along with showing empathy to satisfy customer demands.
- You will resolve user requests and own service desk issues until a new owner has been found or the problem has been mitigated or resolved.
- You will be responsible for the investigation of problems in systems, processes, and services, tactical or operational and will contribute to the implementation of remedies and preventative measures.
- You will create knowledge-based articles for ITSM customer self-help guides.
- Identify and engage with users or stakeholders to collate user needs evidence.
- Diagnose and troubleshoot software and hardware problems and help our customers install approved applications and programs.
- Site visits as required to support our end users
The successful candidate will have...
- ITIL v3/4 Certification
- Microsoft MCP, MCSA or MCSE
- 2-3 Years help/service desk experience
- Experience of different ITSM systems
- Experience of supporting most end user compute devices and desktop applications
- Experience of supporting Office365 and SharePoint Environments.
- Technical understanding: You can show an awareness of the relevant subject matter and a high-level understanding of what it involves.
- Ability to diagnose technical issues.
- Self-motivated with the ability to work in a fast-moving environment.
- Full Driving Licence
Why Fisher German?
We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more.
What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch.
We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 12-property market sectors; agriculture, commercial, education, green energy & sustainability, healthcare, minerals & waste, public sector, residential, rural, telecoms, third sector and utilities and infrastructure.
Bring Yourself to Work
It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer.