Reed Talent Solutions are working with United Utilities on the search for Customer Advisor Advanced (Developer Services) to join the team at their Lingley Mere Business Park site.
Who are United Utilities?
United Utilities (UU) is proud to be ranked #11 in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of and to belong to.
Our mission is to deliver high-quality water for a more prosperous, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities.
- Job title: Customer Advisor Advanced (Developer Services)
- Location: Lingley Mere Business Park, Great Sankey, Warrington, WA53LP
- Contract: 6 month temporary assignment
- Hourly pay rate: £13.60 per hour
- Working hours: from 37h per week
Joining us
We've got a lot to offer. You'll join a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. These include:
- A generous annual leave package of 26 days, which increases to 30 days after four years of service, in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- A 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
The Role:
To deliver a high quality, helpful and friendly service to any one of our customers who may contact United Utilities (UU) with a request or query relating to Lead Replacement a variety of channels i.e. phone, webchat, email, or written correspondence.
Key Responsibilities:
- Provide the highest levels of customer satisfaction and service at each customer contact
- Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
- Gather customer data to ensure UU's records are complete
- Any customer living in vulnerable circumstances should be offered to register for our free Priority Services scheme, plus ask for their consent for us to share their Priority Services' data with Electricity North West
- Investigate a customer query to resolution and to their satisfaction
- Explore options with Lead replacement application
- Strive for telephone resolution first time
- Escalate to case managers/TLs where it doesn't feel it is the right outcome for the customer
Skills & Experience
Excellent communication skills - written and verbal
- Great customer service skills
- GCSE (Grade C/ 4 and above) Maths and English
- Working experience of Microsoft office applications
- Ability to deal professionally with internal and external colleagues across all level
- Negotiation skills
- Demonstrates high levels of attention to detail
We look forward to viewing your application.