Join a small but growing IT company as a Trainee IT Helpdesk Assistant. Our aim is to find someone who is keen to learn so we can assist them in taking their first steps into a career in IT.
THE TRAINEE IT HELPDESK ASSISTANT ROLE:
- To be the first point of contact for staff seeking IT support over the telephone and email.
- Logging all IT support requests, documenting actions taken and escalating internally or external were appropriate.
- To liaise with third party software/hardware companies to resolve incidents and service requests, progressing through to closure.
- Provide on-site support attending office floors when required.
- Assist with project related tasks.
- Achieve the training and assessment requirements of the apprenticeship programme.
KEY SKILLS & EXPERIENCE
- Driving licence & own car (preferable)
- Highly motivated team player
- Have an interest in self-development and career progression
- Strong communication skills (written and verbal)
- Be well organised and have the ability to prioritise workloads
- Logical approach to problem solving
- Genuine interest in IT and developing communication technologies
- Ideally lives in Bracknell or within a reasonable commute.
SALARY & BENEFITS YOU'LL RECEIVE AS TRAINEE IT HELPDESK ASSISTANT:
- £19,000 - £22,000, depending on experience
- 20 days holiday + public holidays
- Pension scheme
- Yearly bonus dependant on performance
- Training courses and development
- Competitive salary
- Flexible working
To apply for this role as Trainee IT Helpdesk Assistant, please click apply online and upload an updated copy of your CV.
No overseas applicants please. Visa applications are not possible, including those on student visas.
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