Job Title – Customer Success Executive (software)
Salary – £28-30k plus bonus, plus benefits
Location – Richmond TW9
Hours – Monday to Friday 9am to 5.30pm
Occasional travel in the UK and abroad
Company Overview:
A leading global patent solution company offering an array of products for the patent information industry, specialising in patent searching, IP document retrieval, patent analytics and competitive intelligence systems.
Position Overview:
The Customer Success Executive will be responsible for providing outstanding customer support for global customers, ensuring customer satisfaction, and contributing to the overall success of the customer service team and the company. Reporting to the Head of Support, you will be responsible for addressing customer enquiries, resolving issues, and providing guidance on our products as well as retaining and renewing a number of smaller clients.
Person Spec:
- 2-3 years of experience in a customer service or support role, preferably in a SaaS or technology based company.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using CRM software and other customer service tools.
- Ability to work independently and as part of a team.
- Strong organisational skills and attention to detail.
- Customer-focused with a passion for delivering exceptional service.
- Empathetic and patient, with a genuine desire to help customers.
- Adaptable and able to handle multiple tasks simultaneously.
- Positive attitude and willingness to learn.
Benefits:
- Discretionary performance-based annual bonus
- Pension with 6% company contribution
- Life insurance
- Income Protection
- Private medical, travel and dental insurance