HRGO are recruiting a Customer Services Advisor to assist in a project for our client, based at their head office in Speke. You will be responsible for primarily handling complaints in relation to legacy cases. The ideal candidate will have a customer service background, with proven experience in complaints resolution.
Hours: Monday-Friday 9am-5pm
Contract Type: 3 month temporary contract
Pay: £16.21 per hour, paid weekly
Location: Speke
Responsibilities
- Respond to customer inquiries and complaints in a timely and professional manner
- Address customer concerns and issues
- Provide accurate information about policies, procedures, and services
- Maintain a positive and helpful attitude when interacting with customers
- Collaborate with other teams to resolve complex customer issues
- Document all customer interactions and resolutions using Salesforce
- Identify opportunities for improvement in customer service processes
Requirements
- Proven experience in a previous role where complaints resolution was a focus
- Excellent communication skills
- Previous experience using CRM systems
Why you should work for HRGO
- Competitive pay
- 28 days holiday pay
- Optional pension contributions
- Accessible via public transport, parking also available
- Working for a reputable company
If you are interested in this position, please register on the HRGO website: https://my-account and then call us on !