Your new company
A leading distribution business based in Preston are now looking to recruit on a permanent Customer Engagement Agent, this is due to company growth. This company pride themselves on their comprehensive range of products combined with unparalleled support and excellent service. This business has supplied thousands of products and have supported hundreds of installers over the years, giving them extensive experience in an industry that is very much up and coming in the UK.
The working hours of this role are Monday to Friday 9am - 5pm with optional hybrid working and 30 minutes lunch break.
Your new role
As Customer Engagement Agent you will be expected to make outbound calls to customer contacts for qualifying and arrange appointments for the Business Development Managers. You will handle inbound contacts and support customers through a consultative sales approach.Along with taking inbound contacts calls, emails, webchat and other channels as appropriate you will also support the customer through a consultative sales approach. Ensuring that all sales opportunities are dealt with in a professional manner, taking every opportunity to generate leads and supporting new sales activities with additional products as and when they come on-line. This role is target driven therefore you should be able to deliver sales excellence by achieving performance targets.
What you'll need to succeed
To be successful in securing this position, you must have a passion for customer service and an excellent telephone manner. Along with being self-motivated, positive, ambitious, hardworking, and flexible. Must be comfortable working within a small team and contributing to the positive well-being of customers and colleagues.You should be able to demonstrate competence in a sales environment, generating and converting leads into new business and contributing to the expansion of the company's client base.You should be Resilient, persistent and target driven whilst being able to build professional rapport with customers and handle customer objections.
What you'll get in return
In return, you will be paid a competitive annual salary of £24,000 plus commission and will be joining a successful growing business during an exciting period. You will receive 25 days annual leave plus bank holidays, as well as receiving training and support. Plus, flexible hybrid working, free on-site parking, company pension scheme, Death in Service and will receive retail discounts.
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