Job Title: Technical Service Administrator
Location: Great Yarmouth, Norfolk
Salary Range: Market competitive + benefits
About the Role:
As the Technical Service Administrator, you will play a crucial role in supporting our core departments with the day-to-day administration of service operations and spare parts ordering. This position requires a proactive individual who can independently carry out administrative tasks efficiently and professionally.
Core job functions
- Confirm visits with customers for preventative maintenance and emergency breakdowns.
- Act as the main point of contact for customers, addressing day-to-day questions regarding visits, parts, and supporting our team with ordering internal equipment and parts.
- Collaborate with the service controller and remote service engineers to facilitate optimal service delivery.
- Administer the Service Jobs board and ensure all jobs are logged and allocated.
- Schedule engineers onto the management system with all necessary information.
- Contact customers via telephone/email with prompt updates.
- Perform general duties as required.
Aims of the Role
- Ensure prompt scheduling and execution of maintenance and emergency services.
- Maintain proactive and clear communication with customers, addressing their needs and enhancing their service experience.
- Work effectively with Service & Spare Parts to ensure a high level of customer satisfaction.
Responsibilities
- Keep customers regularly updated on planned and emergency visits.
- Learn the parts ordering process to support the parts ordering team during annual leave.
- Attend regular briefs with the management team to minute and ensure critical information is fed back to the customer.
- Assist with day-to-day tasks, such as ensuring timesheets are submitted, arranging for installation boxes to be collected from customers, and ordering PPE & tools for engineers.
- Check incoming emails to ensure all jobs are logged on the system and customers are responded to promptly.
- Take inbound phone calls from customers and handle general enquiries regarding parts & service.
- Support Parts & Sales during annual leave.
Essential Qualifications and Experience:
- Business Administration or a relevant field.
- 3-5 years of experience in a similar role, preferably in a manufacturing setting or facilities.
- Strong organisational and time management abilities.
- Excellent communication skills, with a customer-centric approach.
- Proficiency in Microsoft Office Suite (Teams, Excel, Word, PowerPoint).
- Experience with Sage (advantageous but not essential).
- Ability to manage customer expectations diplomatically.
- Excellent organisational skills.
- Experience in the UPVC/fenestration industry desirable
Education/Person Specification:
- Degree in Business Administration, Engineering, or a related field.
- Able to work as part of a small cross-functional team.
How to Apply:
If you are a proactive individual with strong administrative skills and a passion for customer service, we would love to hear from you. Please send your CV and a cover letter detailing your relevant experience to www.tmssearch.co.uk