Service Administrator, Colne, £25,200
An opportunity has arisen with this successful, well established business in Colne. Due to growth they are seeking a confident, personable and adaptable individual to join their team.
Duties will include;
- Handling customer queries regarding service and vehicle repairs
- Diary Management, booking in repairs and liaising with Workshop Controller
- Maintaining and updating vehicle service histories on the system
- Handling customer complaints and resolving accordingly
- Create job estimates for pricing and timing
- Liaise with customer regarding problems and arranging for them to discuss with technician where necessary
- Keeping customer updated on the progress of the vehicle
- Up-selling any additional products and services where possible
- Present invoices for payment and take payments
You must be able to communicate clearly and professionally to customers, have the ability to deal with irate customers at times ensuring customer satisfaction. Multi-tasking and prioritising is key in this role.
If you enjoy customer interaction and feel you have the suitable skills for this position then please don't hesitate to apply.
Hours of Work
Monday - Friday 08.00 - 17.30pm
One in 3 Saturdays 08.30am - 12.00pm