Our firm is seeking an experienced Residential Conveyancing Team Manager to lead a dynamic team in Altrincham. This role offers a hybrid working environment, combining both in-office and remote work.
This is an excellent opportunity to lead a dedicated team within a supportive and dynamic environment. You will play a crucial role in shaping the performance and development of the team while ensuring the highest standards of Client service.
Key Responsibilities:
Team Leadership and Engagement:
- Foster a supportive and collaborative team environment
- Lead by example, setting clear expectations and demonstrating commitment to the firm's values and objectives
- Conduct regular team meetings to ensure alignment and address any concerns
- Promote an open-door policy to encourage open communication and team cohesion
Performance Management:
- Develop and implement a comprehensive performance management system
- Set individual and team targets aligned with department goals
- Regularly review team members' performance using MI (Management Information)
- Conduct one-on-one meetings and provide constructive feedback
- Recognise high performers and provide developmental support for underperformers
- Use performance data to tailor coaching and mentoring efforts
Training and Development:
- Champion continuous learning and development within the team
- Identify skill gaps and training needs and communicate these to the Manager responsible for team training delivery
Client Relationship Management:
- Oversee client interactions to ensure the team provides top-tier service
- Monitor client feedback to gauge satisfaction levels and adjust processes accordingly
- Develop strategies to improve client engagement and retention
Essential Skills:
- Excellent leadership, communication, and interpersonal skills
- Proven experience in operational team management, preferably within a Legal or Conveyancing environment
- Intermediate knowledge of Conveyancing (not necessarily at an expert level, but sufficient to understand and manage the team effectively)
- Strong competency in data analysis and management information systems
- Demonstrated ability to meet and exceed performance targets
Apply online for this Residential Conveyancing Team Manager role with your updated CV or contact Amelia Greenough at G2 Legal for immediate consideration today!