Outstanding opportunities have arisen within a leading global law firm that can be based in either London, Europe, Dubai or the Far East, for highly experienced and energetic Senior Client Development Managers who will manage portfolios of the firm's global strategic clients.
Assisting in the development and sharing of best practice, you will work in partnership with CRM colleagues and will take responsibility for managing a portfolio of clients including some of the firm's largest and high growth clients. Running day-to-day aspects of client relationship activity globally, you will ensure a high level of proactivity in client-facing interaction. Researching and analysing clients' businesses and key market sectors to identify new revenue-generating opportunities, the successful applicant will need to closely monitor relationship mapping and ensure regular dialogue with key relationship contacts and the development of new relationships across each client's business. The role holder will develop, implement and track progress of annual global client plans, ensuring client plan objectives and actions are followed up in a timely manner. Client feedback activities will be a key area of focus, including regular relationship, pitch, matter and secondment feedback reviews. The Senior Client Development Managers will also work alongside both the pricing team to manage panel and pricing agreements and the central pitch team to manage global panel pitches and major cross-practice opportunities for clients within portfolio.
The chosen candidates will have excellent client relationship management experience gained whilst working in a law firm or professional services environment, to include experience of strategic account planning, managing complex client relationships and leading panel RFPs. The firm are looking for people with a track record of being pro-active and delivering high quality work, both personally and through a team, and the ability to multi-task and work to tight deadlines within a fast-paced environment. The Senior Client Development Managers will also be exceptional team players with well-developed interpersonal and communication skills and must be based in and have knowledge of the local market to which they are applying.
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