Administrator - Aylesbury
Pertemps Aylesbury is currently recruiting for a Administrator for our client based in Aylesbury.
Our client is looking for a Administrator to join our team and report directly to the Contact Centre Manager. Working as part of a small team the Administrator handles enquiries for a series of community programmes and initiatives to help people.
Hours: 8:45am-5:30pm
Salary: £26,497.25
Duties:
- Making outbound telephone calls to book appointments across a wide variety of programmes and initiatives in line with our performance indicators.
- Confidently answer a wide variety of inbound telephone calls in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction
- Ensuring the safe handling of customer-sensitive personal data at all times in line with the company data protection policy
- Working effectively with internal departments and industry partners to help deliver our full range of services.
- Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
- Maintaining and updating the electronic work management systems in a timely and accurate fashion
- Ability to recognise and act upon priority works to ensure we maintain our SLAs
Requirements/Skills:
- Excellent verbal and written communication skills
- Calm and professional manner when dealing with complaints.
- Accuracy in reporting and administration
- Comfortable with using IT platforms.
- Ability to deal with difficult calls
Company Benefits:
- 25 days + bank holidays
- 2 paid volunteering days
- Pension
- Discounts
If you would be interested, in this role, then please apply or call Corinne at Pertemps.