Job Title: Customer Service Administrator – Property Consents
Location: Bury St Edmunds, UK
Contract: 12-Month Fixed Term (with potential for extension)
Working Hours: Monday – Friday, 8:30 AM – 5:00 PM
Salary: £15.78 per hour
Job Overview:
Our client, UK Power Networks, is undergoing a restructure and expanding their team. We are currently seeking two highly organized and customer-focused Property and Consents Customer Service Administrators to join the team in Bury St Edmunds. This is a varied and dynamic role that will involve handling a wide range of enquiries and ensuring they are directed to the correct departments within the business.
Key Responsibilities:
- Handling Enquiries: Manage and respond to a diverse array of incoming enquiries, ensuring they are routed to the appropriate teams or departments.
- Customer Service: Provide exceptional customer service over the phone, ensuring a positive experience for all stakeholders.
- Administrative Support: Offer general administrative support across the property and consents teams, including document management and data entry.
- Problem Solving: Use initiative and problem-solving skills to manage enquiries that may not be straightforward, requiring a proactive approach to find the right solution.
- Liaison: Work closely with internal teams across the business to ensure enquiries are handled efficiently and effectively.
- Training and Development: Participate in a comprehensive training program lasting approximately 3 months to become familiar with all aspects of the role.
Key Requirements:
- Experience: Previous experience in a customer service, call centre, office, or administrative role is essential. Experience within utilities or legal consents would be highly advantageous.
- Skills: Excellent communication and interpersonal skills, with the ability to think outside the box and navigate through the business effectively.
- Flexibility: Ability to manage a varied workload and adapt to changing priorities.
- IT Proficiency: Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Working Arrangements:
This role offers a blended working arrangement with initial on-site training. Following the training period, you will continue to work on-site with the possibility of some flexibility in working arrangements as you become more established in the role.
Interview Process:
The interview process will be conducted on-site at UKPN's Bury St Edmunds office.
If you are a proactive and customer-oriented professional with a background in administration or customer service, and you thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity with UK Power Networks.