Job Purpose
To work as part of the Documentation team where you will be responsible for advising clients nationwide, creating and updating employment documentation, ensuring documents are well written, in line with legislation and produced to a high quality. This service will primarily be delivered through a digital platform, Teams as well as by telephone when required. You will need HR knowledge across all Industries to ensure compliance for that sector.
Job Overview
This role is a busy and fast paced position within the BrightHR Advice and Documentation team. We are looking for a dynamic, motivated and high performing HR professional to provide HR support, specifically related to employment documentation. You will service our clients, in a client focused and high-quality manner.
Day-to-Day Responsibilities
- To lead meetings, primarily through a digital platform to create the employment documentation, critique the client's own documentation or review and update the client's documentation, in accordance with BrightHR's policies and procedures.
- To identify areas of risk within client's documentation, advise the client of risk areas and solutions to bring them in line with current legislation, ensuring a joined-up approach with the relevant team for additional support and guidance.
- To provide a service for clients in a timely, efficient, and comprehensive manner and in line with any response time KPI's in place.
- To proactively build rapport and relationships with clients so BrightHR is considered an extension to the clients business.
- To refer to Company internal training and legal updates to ensure that all advice/documentation is legally compliant.
- Ensure departmental protocols are adhered to ensuring a high-quality level of service is always provided.
- Offer clients options regarding the take up of other products we provide and make recommendations accordingly.
- Attend departmental or office team meetings.
- Always maintain a professional and responsible attitude.
- Work as part of a busy team and carry out any other tasks deemed necessary by the Management Team.
- To ensure you are fully updated on products and additional services to drive referrals and engagement with other services which aids retention.
What you bring to the team
- A "can-do" attitude, a thirst for knowledge and the ability to communicate effectively within the team.
- Ability to work in a fast-paced environment.
- A dynamic and flexible approach, as well as the ability to work under pressure.
- Practical experience.
- A willingness to develop your career as a HR professional.
- An enthusiasm for generating new business referrals.
- Ability to learn, research and interpret law quickly and effectively.
- Ability to prioritise and work unsupervised as required.
- Ability to work to deadlines.
- Excellent communication and written skills.
- MS Office knowledge and experience.
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