A position has recently become available for a Assistant RDC Manager to join our busy team At FPS.
Purpose of Job: To maximise RDC sales and profitability through creating and maintaining long-lasting B2B relationships, delivering excellent customer service and ensuring the safe and efficient running of the RDC operation
Key responsibilities and duties - daily tasks will include, but not be limited to:
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Business development
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Analyse RDC sales and profit performance using available database information, to identify actions to address areas for improvement.
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Take action to ensure local market knowledge and wider commercial information is kept up-to-date and communicated to relevant staff.
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Communicate range developments and RDC performance to support sales effort.
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Work closely with UAN GA and FPS sales team to maximise opportunities for growth.
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Take responsibility for the profit and loss performance of the RDC, including the management of costs and business development to achieve delivery of profit.
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Customer service management
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Build and maintain positive customer relationships by using a range of contact methods (e.g. telephone, visits, invitations to trade shows etc.).
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Review and improve delivery service to aid business development.
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Resolve customer queries and issues.
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Process customer returns and warranties effectively and efficiently, in line with company procedures.
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Asset management
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Manage warehouse layout to maximise operational efficiency.
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Manage and monitor stock movements, carry out the required number of stock checks annually, make sure stock systems are maintained and updated.
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Make sure all:
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aspects of RDC activities comply with company procedures and policies;
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necessary actions are taken in response to audit findings within agreed parameters; and
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RDC staff understand how they can influence costs and contribute to RDC profitability.
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Make sure procedures are followed and reviewed in respect of security of stock and premises (including out-of-hours alarm calls).
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Plan, monitor and adjust overall staffing levels to maintain operational efficiency.
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Use management information to identify opportunities to reduce costs/waste and improve operational efficiency.
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Credit management and banking.
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People management
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Lead on the recruitment and selection of new members of staff.
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Oversee the induction of new members of staff.
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Manage the performance of direct line reports by agreeing expectations (standards, measures etc.) and providing on-going feedback.
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Identify staff development needs and put plans in place to meet them, including providing coaching and on-the-job training where appropriate.
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Make sure driver training is organised (accident prevention).
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Deal with staff issues promptly (e.g. under-performance, misconduct, absence) and in line with relevant FPS policies, liaising with HR Advisor as necessary.
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Lead on disciplinary/grievance/recruitment/post-accident investigations and interviews as required.
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Submit weekly absence and overtime calculations to payroll dept.
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Communication
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Respond to regional management requests in line with specified deadlines.
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Attend regional and RDC review meetings with regional management.
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Escalate all RDC operational and sales issues promptly to relevant regional manager.
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Carry out regular communication with all field sales staff, holding two-way update on customer developments and issues.
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Communicate performance and change information to branch staff on an on-going basis.
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Health and safety - make sure:
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all RDC equipment is recorded accurately and checked regularly;
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weekly RDC H & S inspections are carried out and remedial action taken accordingly;
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accidents and incidents are recorded in line with FPS procedure;
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random vehicle safety checks are carried out;
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delivery vehicles and warehouse equipment is maintained and serviced in line with agreed frequency
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RDC staff, contractors and visitors comply with H & S legislation, encouraging and developing a positive approach to Health and Safety at all levels.
Special requirements:
- Flexible working pattern to ensure efficient/effective trading.
- Occasional out-of-hours travel requirements.
- Occasional overnight accommodation.
- May be required to drive Non-HGV delivery vehicle on occasion
- Job may involve lifting/carrying/handling goods on occasion - maximum weight 25 kg
- Any other reasonable task as required.