As a Logistics Planner, you will be responsible for leading in reducing Supply Interruptions (SI) through the means of solid technical knowledge in Always in Supply (AiS) methods of mitigation in both planned and emergency activities.
You will lead in identifying supply interruption issues and delivering the logistics response, ensuring optimum response times and returning as many customers as possible back into supply in a safe and responsible way before we trigger an SI penalty.
Working within the logistics team and co-ordinating Thames Water and supplier tankers and drivers and working closely with network management and planning teams to ensure the correct decisions are made and ultimately responsible for adhering to our "no regrets" approach.
What you'll be doing as a Logistics Planner
This role and its responsibilities are critically important to the company at a time where the water industry faces unprecedented challenges from a Customer Service and Supply Interruptions perspective. Your key duties will include:
- Delivering a logistics response to customer water supply interruptions utilising clean tanker resource available from within Thames Water and the supply chain.
- Identifying and assessing supply interruption risks and mitigations.
- Ensuring high quality and efficient communication with other 24/7 Clean Water, Incident Management, Customer and Planning & Dispatch Shift Teams.
- Providing specialist AiS support to the wider business in relation to Clean Water System emerging risks.
- Develop AiS solutions relating to potential Supply Interruptions (SI) by geographical area.
- Developing and supporting AiS mitigation plans that minimise customer supply interruptions, supporting regulatory targets and reductions in customer complaints.
- Updating all tanker fill and infusion locations on shared corporate systems.
- Working as part of the Logistics Operational Control Centre team to provide flexible support across all logistics activities as required.
Base Location – Kemble Court, Reading (Office Based)
Hours – Working 38 hours per week, 12 hour shifts: 06.00am-18.00pm and 18.00pm-06.00am.
What you should bring to the role
- Demonstrate excellent communication and leadership skills
- Experience dealing and influencing stakeholders at all levels
- Possess an analytical and methodical mind with attention to detail
- Experience in using Microsoft Excel and a willingness to learn technical new skills
- Ideally, experience in incident management / incident support
- The ability to work under pressure to meet targets in planned and emergency scenarios
- Be highly organised, resilient and adaptable and able to manage multiple responsibilities
- Ideally, an awareness of corporate business procedures and processes
- Previous experience of working a mixture of days and nights on a rotational basis
What's in it for you?
- Competitive salary between £34,400 - £40,000 per annum
- Annual bonus opportunity
- Private Medical Health Care
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive. Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.