Surveys Service Consultant
Bristol
What it's like to work at Optimus:
At Optimus, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth, including:
- Competitive Salary
- Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
- Annual Lifestyle Allowance: £300 to spend on an activity of your choice
- Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
- Private Health Insurance: Provided by Vitality
- Group Income Protection Scheme
- Charitable Fundraising: Matched funding for your efforts
- Cycle to Work and Gym Flex Schemes
- Internal Coaching and Mentoring: Available throughout your time with us
- Training and Career Progression: A strong focus on your development
- Family-Friendly Policies
The Opportunity
The Surveys Service Consultant will support the processes associated with internal admin and reporting, in regard to our surveys offering.
The role will involve:
- Support the Surveys Sales Team converting leads through providing availability and administering surveys bookings
- Allocate the survey instruction to the available surveyor
- Communicate with customers on survey dates
- Resolve any customer queries
- Monitor the completion of scheduled surveys
- Support with the administration and invoicing
- Support the Surveys Manager with surveyor panel management.'
About You
You will be an effective communicator with an excellent telephone manner and a passion for customer focus.
You will also have/be:
- GCSE or equivalent
- Sales and/or customer service experience
- IT literate to a good standard, particularly MS Office
- Excellent understanding of customer service standards
- Knowledge of the domestic property surveys industry would be an advantage
About Us
Landmark Optimus' conveyancing panel management services provide mortgage brokers and introducers with access to a select panel of pre-approved and regulated conveyancingpartners that are focused on quality and seamless service delivery. Using the latest technology, Optimus ensures all parties in a property transaction are informed and updated when any communication or update is sent, or a milestone is achieved.
Landmark Optimus is a part of Landmark Information Group, a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments.
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.