Tenancy Co-ordinator
Wembley Park (free parking and easy reach of the met/jubilee lines)
Office based. Work every other Saturday (day off in lieu)
£30 - 32k
6 months temp/contract
Our client is a leading property developer and build to rent businesses, offering high quality, high spec apartments.
As a fantastic administrator your role will support the Leasing team by taking responsibility for managing all aspects of the tenancy process. It is suited to a highly organised self-starter who is passionate about supporting the team and committed to delivering exemplary customer service.
Key Accountabilities:
- Progress every let agreed from reservation through to move in, ensuring all documents are accurate, compliant and meet company standards;
- Offer outstanding customer service by ensuring the customer is aware of each step of their journey, with documentation issued in a timely and accurate fashion;
- Progress and nurture the reference and deposit insurance process in conjunction with the Leasing team as required;
- Ensure leasing software is up to date, accurate and all tenancy deals progressed in a timely fashion;
- Liaise closely with the Leasing and Resident teams to ensure every arrival and departure is smooth and an excellent experience for the customer;
- Work closely with the Finance team to ensure every lease is numerically correct and ready for customer payment;
- Keep track of all leasing pipelines by using reporting inside the designated software system;
- Proactively find ways to drive efficiencies in the leasing process;
- Assist and support at leasing open days and customer events where required;
Qualifications/Experience/Skills:
- IT literate with Excel and software experience;
- Experience within legal or property particularly beneficial
- Excellent communication skills;
- Excellent organisational skills;