- Mangaing your own personal portfolio
- An exceptional environment with professional & personal support
- Customer service focused at all times
Our client is an established firm in South East London with a fantastic reputation built up over almost 50 years and with multiple offices. They have a very collaborative and supportive culture with personal and professional development at their core as well as consistently delivering exceptional levels of customer service and always aspiring for more.
Currently seeking a Property Portfolio Manager to join their team.
General:
- To manage your own Property Portfolio in an efficient and proactive manner and respond to all Landlord and Tenant queries in a timely manner
- Provide overall assistance and support to all members of the team and branch
- To act in a professional capacity at all times, offering a high level of service that exceeds the other agents
- Work closely with other branches and assist wherever possible
- Ensure that the service provided is in accordance with the Landlords instructions, their legal obligations and the terms of business
- To maintain a positive demeanour at all times, and to provide accurate advice to both Landlords and Tenants
- To work together with the Front Office to encourage a healthy working relationship, assisting them if necessary
- ARLA qualified desired or willing to work towards supported by the business
Responsibilities:
- Ensure portfolio is fully compliant at all times including gas safeties, EICRs, PAT tests, EPCs etc...
- Ensure all rent arrears within your Property Portfolio are chased on a daily and weekly basis and report on this during the weekly team meeting
- First point of contact for tenants and landlords
- Reactive and planned maintenance, instructing contractors, building relationships with them and overseeing works to ensure they are carried out efficiently and to the highest standards
- Undertake property inspections
- Tenancy renewals
- Section 21s where requires
- End of tenancy processes including timely deposit returns
Attributes:
- Superb customer service and passionate about excellence
- Attention to detail and accuracy
- Driven and motivated to succeed
- A desire to continuously improve professionally and personally
- Team player
- The ability to handle pressure, a heavy workload and prioritise as necessary
If you have 6 months' or more in a similar role or a lettings administration background and want to join a business that really supports and looks after their team please send your CV to Rose Lock.