I am working with a not-for-profit professional body who are hiring a Contact and Advice Centre Manager.
Location: Laindon, Essex - Hybrid Working
Responsibilities:
You will manage the organisations contact and advice centre ensuring all KPIs are met.
- Manage the contact centre staff and ensure the delivery of high quality service
- Lead the contact and advice centre
- Lead meetings outlining performance objectives
- Build relationships with key stakeholders from both the UK and non-EU countries
- Maintain and improve the Centres strategies - Data capture, contact handling, written communication
- Develop knowledge to provide services to a wide variety of areas - keeping up to date with consumer protection legislation and other relevant UK & EU Law
- Design & Present training for staff on all new legislations and advice
- Quality assurance
- Ensure all policies are being met
Your Experience:
A background in either Citizens Advice, Consumer Law, Trading standards or a Government Service Contact Centre
Strong Management & Leadership skills
Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website.
Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.