To cover a full time role 37.5 hours a week. Shift pattern is a 4 week rolling rota including alternate weekends.
Early shifts are - 07:30am - 15:30
Late shifts are - 14:30 - 22:30
The project is a complex needs service providing short-term temporary accommodation to 48 single people, aged 16+ who are homeless or at risk of homelessness.
Many of our customers lead chaotic lifestyles, often they have a background of offending, addiction and/or mental health. Our customers can quite often be dis-engaged in accepting support and you will need to think outside the box, adapt and work flexibly to help them succeed.
You will heavily contribute to the day-to-day running of the scheme undertaking a range of administrative tasks and customer service responsibilities. Including:
- Reception duties and being first first point of contact for customers and visitors.
- Cleaning & preparing any vacant flats ready for re-let.
- Ensuring Health & Safety checks are completed in flats and communal areas of the scheme.
- Completing housing assessments with prospective customers.
- New customer sign ups.
- Reporting repairs.
- Ordering furniture stock for flats and general office supplies.
- Managing crisis situations.
Main skills required are strong work ethic, pro-active, problem solving, using own initiative, an ability to remain calm and patient under pressure, self confidence in responding to incidents and building a rapport with people from different backgrounds to try and best manage challenging and confrontational behaviour at times. Some basic computer-based skills are also beneficial to be able to quickly learn and carry out admin tasks on various systems.
- Experience of working with vulnerable client groups.
- Experience of housing management and/or social care environment.
Enhanced DBS is Essential