Are you looking for a supervisory administrative role in a Higher Education setting to showcase your skills in exam delivery and assessment administration? Do you have a methodical approach with good organisation and communication skills? If so, Signature Recruitment has an exciting opportunity for you to join our client, at a prestigious London university, as a Lead Assessments Officer. This is a permanent, full-time role and is offered on a hybrid working arrangement with three days on campus and two from home.
As a Lead Assessments Officer, you will play a crucial role within the Assessment Team leading and overseeing day-to-day administrative tasks. You will use your experience in student support to manage high volumes of queries and your ability to resolve these in a personable and professional manner and signpost as necessary will be essential. In addition, you will coordinate and implement processes that ensure the prompt and accurate operation of student assessments, examinations, progression and awards.
Lead Assessments Officer Key Responsibilities:
- Supervising the Assessment, Curriculum and Records Officer to support and facilitate the work of the team
- Administering the team's inboxes, assisting with high volume shared inboxes, email triage and responding to student queries. To include resolving student and academic inquiries providing excellent customer service and signposting as necessary
- Contributing to the student journey within the assessment processes including liaising with exam venues, external examiners and invigilators, exam paper production, alternative assessments and special arrangements, implementing student appeals, mitigating circumstances and academic misconduct processes
- Liaising with departments and data to coordinate the scheduling and timetabling of examinations and assesments
- Assisting with servicing of exam boards, sub-boards and panels and the production of certificates and transcripts
- Supporting events in the annual student lifecycle, such as Enrolment, Examinations and Graduation, to ensure an excellent student experience
- Providing and supervising ad hoc administrative tasks in order to support the Assessment Team and wider university including participating in networks, committees, working groups, etc
Lead Assessments Officer Key Skills:
- Experience in an assessment focussed administrative role within higher education showing an ability to supervise and lead others and to work with initiative
- Excellent written and verbal communication skills with a strong emphasis on exceptional customer service and with the ability to work calmly and appropriately with sensitive and confidential matters
- A proactive approach with excellent time management, organisational skills and attention to detail
- Highly proficient in IT systems including Microsoft as well as student records systems and virtual learning environments
This position of Lead Assessment Officer provides an amazing opportunity to contribute to a fast-paced yet vibrant academic environment. If you are personable, methodical and efficient with good supervisory and organisational skills and have a keen eye for detail, please apply today.
While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities.
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