CUSTOMER SERVICE AGENT
Salary: Up to £25,000
Location: Birmingham (Hybrid)
Contract: Permanent
Keywords: Customer Service, Agent, Birmingham, Up to £25,000
We are seeking a dedicated and empathetic Customer Service Agent who is committed to providing exceptional service and support. This role offers an attractive salary of up to £25,000 and is based in the vibrant city of Birmingham. The successful candidate will be part of a dynamic team that values collaboration, understanding, and commitment. This is an excellent opportunity for someone looking to enhance their customer service skills while working in a supportive and inclusive environment.
- Attractive salary of up to £25,000
- Based in the vibrant city of Birmingham
- Opportunity to work in a supportive and inclusive environment
What you'll do:
As a Customer Service Agent, you will be at the forefront of the company's operations, ensuring that every customer receives top-notch service. You will handle customer enquiries, collaborate with your team members, and strive for customer satisfaction. Your ability to build sustainable relationships through open and interactive communication will be key to your success. This role requires a high level of commitment and enthusiasm, as well as the ability to go the extra mile to engage customers.
- Provide exceptional customer service by responding to customer enquiries in a timely and professional manner
- Work collaboratively with team members to ensure customer satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Take the extra mile to engage customers
What you bring:
The ideal Customer Service Agent will bring proven customer support experience along with strong phone contact handling skills. Familiarity with CRM systems and practices will be beneficial. The ability to multitask, prioritise tasks, and manage time effectively is also required.
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication skills
- Ability to multi-task, prioritise, and manage time effectively
What sets this company apart:
Our client is renowned for its commitment towards creating an inclusive work environment that fosters collaboration and mutual respect. They believe in nurturing talent from within, offering ample opportunities for career progression. Their focus on work-life balance is evident from their flexible working hours policy. They also place great emphasis on employee wellbeing with various initiatives aimed at promoting physical health and mental wellbeing.
What's next:
Ready to take your customer service career to the next level? Apply now!
Apply today by clicking on the link. Don't miss out on this exciting opportunity!
This role is managed by Walters People entity which is a temporary recruitment agency.