The Company:
Our client is a fast-growing, progressive law firm. They work closely with SME's, banking & finance clients, debt collection companies, High Court Enforcement Agencies and Insolvency Practitioners
The Job:
On behalf of this client we are seeking a Debt Recovery Support Assistant. In this role you are responsible for managing the their aged debt and supporting the Debt Recovery Team with client matters.
Responsibilities will include:
- Proactively manage the firms internal credit control system using our case management software (Visual Files)
- Proactively manage outstanding invoices
- Prepare and issue formal letters including letters before action/ Letters of Claims to clients
- Follow up telephone calls to clients in respect of overdue invoices
- Liaising with solicitors and Partners to progress debt collection of their matters
- Analyse the current credit control processes and identify opportunities of improvement
- Meeting with the Practice Director and Senior Legal Cashier to discuss aged debt and progression of overdue sums
- Putting clients on stop
- Opening new client and matter files to include the input of data
- Assisting with the preparation of Letters of Claim on client matters
- Assisting with the preparation of Court Proceedings via Money Claim Online
- Assisting with the preparation of standardised documents
- Liaising with the Courts
- Scanning and electronically filing all incoming and outgoing post
- Assisting with the system production of High Court Writ of Control Applications
- Carrying out pre-litigation debt recovery work to include Letters of Claim, follow up telephone conversations, dealing with disputes at the pre-litigation stage, liaising with debtors
- Telephone calls to debtors to discuss matters, chase for payments and the setting up of repayment agreements
- Preparing Hearing Bundles
- Ordering stationary for the office
- To ensure that all action lists are completed on a daily basis
- Accurate time keeping, record keeping and file maintenance
- To ensure the confidentiality and security of all Firm and client documentation and/or information
- To deal promptly with client enquiries and correspondence with the support of other team members and the Head of Debt Recovery
- To ensure that all client and matter records are made and maintained in line with the Firm's procedures
- To observe office manuals and instruction books published by the Partners from time to time
- To assist with all Administrative tasks for the team
- Other ad hoc duties as and when required
The Person:
For this role our client is seeking someone who has gained credit control experience. Ideally you would have worked in a legal environment in a support role too but this is not essential.
- Previous experience of providing administrative support to fee earning lawyers is ideal but not essential
- Previous Credit Control experience is essential
- Proficiency in a case management software system
- Competent IT Skills including Microsoft applications
- Enthusiastic, friendly team player
- Excellent attention to detail
- Ability to manage conflicting priorities and deadlines in a flexible and proactive way
- Excellent communication skills
The Salary:
£25,000
The Location:
Cardiff - Hybrid working (Mondays are required in the office)
The Benefits:
Pension, Private Healthcare, Critical Illness, Life Assurance, 25 days holiday
The Hours:
Monday - Friday 9am - 5.30pm (3 days in the office (Mondays essential) and 2 days from home)