Job Title: Customer Service Representative
Salary: £25,000 per annum plus commission
Overview:
We are seeking a hands-on Customer Service Representative (CSR) to deliver first-class service to our Centre's customers and visitors. This varied role involves handling multiple tasks and ensuring business needs are met.
Key Responsibilities:
- Greet and assist customers and visitors.
- Perform reception duties professionally and courteously.
- Answer and manage switchboard calls promptly.
- Maintain accurate records of calls and interactions.
- Operate standard office equipment (PC, phone, photocopier).
- Prepare meeting rooms and manage refreshments.
- Ensure reception and common areas are clean and tidy.
- Follow and enforce safety procedures.
- Order and manage office supplies.
- Participate in Centre audits and maintain high standards.
- Support sales and marketing efforts, including Centre tours.
Competencies:
- Sales
- Support
- Renewals
- Move in & Move out
- Meeting Rooms
- Virtual Office
- Operate
- GoCardless
- SagePay
- Opening & Closing Procedures
- Health & Safety
What We Offer:
- Competitive annual salary with opportunities for progression
- Monday to Friday, 8:30-5:30
- Pension Scheme
- 20 days holiday plus all public bank holidays
- Training and development opportunities
Apply Now:
Join our team and contribute to a positive customer experience. Immediate start available for the right candidate.