Summary
We have an opportunity for a Welcome & Service Assistant to join our team at Kingston Lacy. You'll play a core part in giving information, promoting our fundraising initiatives, providing fantastic customer service as part of a passionate team, answering questions and ensuring everyone has an enjoyable and memorable visit.
Salary: £11.64/hour
Contract/duration: Fixed term (until 28.2.2025)
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here Reporting to the Welcome Manager, you'll be part of a team of 14 working at Kingston Lacy. What you'll be doing
Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information.
As part of the Visitor Welcome team, you'll be responsible for ensuring the presentation of the welcome area is spot on, engaging our visitors, making them feel welcome and keeping all areas clean and tidy.
You'll promote the amazing work we do with our visitors and what their money is funding, highlighting the important role our members play in supporting the Trust, as well as the benefits of membership. You'll work flexibly across all areas of the operation, providing support as needed. You'll also be working with volunteers who provide extra support to the team.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.