Job Reference: J-0390
Job Title: Lettings Administrator
Job Location: Nottingham
Salary: £25,000- £28,000
Days/ Times: Monday- Thursday- 10:00- 18:00 / Friday- 10:00- 16:00
Company Overview:
Our client is a family run, independent Lettings agency in Nottingham. They provide student and professional Lettings, specialising in Residential Property Management and Lettings. As specialist Letting Agents they are fully focused on the properties and needs of both Landlords and Tenants
Position Overview:
We are seeking a motivated and organised Lettings Administrator to join our client's dynamic team. As a Lettings Administrator, you will play a crucial role in ensuring the smooth running of their property letting operations. If you have a keen eye for detail, excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply.
Responsibilities:
Answering Phones:
- Serve as the first point of contact for all incoming calls.
- Provide professional responses to general enquiries.
- Direct calls to the appropriate team members as needed.
Sales and Lettings Enquiries:
- Manage and respond promptly to sales and lettings enquiries via phone, email, and in-person.
- Provide accurate information regarding available properties, tenancy agreements, and the application process.
- Maintain up-to-date records of all enquiries in the CRM system.
Sales and Lettings Viewings:
- Schedule and coordinate property viewings for potential tenants and buyers.
- Accompany clients on property viewings, ensuring properties are presented to a high standard.
- Follow up with clients after viewings to gather feedback and answer any additional questions.
General Lettings Administration:
- Prepare and process tenancy agreements, referencing, and all other related documentation.
- Assist in the preparation of property listings, ensuring all details are accurate and up to date.
- Manage the onboarding process for new tenants, including arranging move-in dates and ensuring all compliance checks are completed.
- Maintain and update property management databases and filing systems.
- Liaise with landlords, tenants, and contractors to resolve any maintenance issues.
- Support the team with ad hoc administrative tasks as required.
Requirements:
- Previous experience in a similar role within the property or lettings industry is preferred.
- Strong communication skills, both written and verbal.
- Excellent organisational skills with the ability to multitask and prioritize workload effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- A proactive approach with strong problem-solving abilities.
- A professional and customer-focused attitude.
- Full UK driving license and Own Transport.