Are you currently working within a customer service environment and working towards KPIs?
Are you someone who is confident and has a great telephone manner?
If that's you, please keep reading...
Our client is a successful training academy, is dedicated to helping cadets realise their ambitions. Due to continued growth, they are seeking to recruit a full-time, permanent
Telemarketer
to join their welcoming team. This is an excellent opportunity to progress your career within a vibrant and dynamic business. As a
Telemarketer
, you will report directly to the Head of Sales, playing a key role in building profitable relationships by qualifying leads generated by the marketing team. The ideal candidate will have a proven track record of meeting KPIs and will bring energy and enthusiasm to the role.
Key Responsibilities
- Qualify new leads and take appropriate action to develop them.
- Support the efficiency and cost-effectiveness of the sales process.
- Maintain accurate records using the company CRM (Hubspot).
- Provide detailed reports and monitor lead progression.
- Manage and document incoming and outgoing calls, including follow-ups and outcomes.
- Consistently achieve or exceed weekly and monthly KPIs.
- Address customer concerns or complaints in line with company policy, ensuring satisfaction.
- Accurately record customer information and identify their needs to recommend suitable products or services.
Key Skills & Experience
- Proven experience in a sales or customer service role, particularly in a telephony-based environment.
- Demonstrable success in consistently achieving or exceeding KPIs.
- Excellent communication skills with a natural ability to influence others.
- Previous experience using CRM systems.
- Exceptional customer service skills.
- Strong organisational skills, with experience in time management and meeting deadlines.
Additional Information
- Working hours: 8:30 AM – 5:30 PM.
- Free parking available.
- 20 days' holiday.
- Pension contributions.
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can contact
Shanelle Bowyer
at
01295-983585
- Alternatively, connect with us on LinkedIn via the following link: https://in/shanelle-bowyer-3b8796139/