Rewards and Benefits on offer;
- A permanent contract from day one.
- 35 hour working week.
- Newcastle based offices.
- 25 days holidays + bank holidays increasing to 28 after 5 years
- Pension - Employee 5% and Employer 3%
- Parking on site
- Death in service 3 times salary
- Free Flu Jabs around flu season for those that wish to have them
- Employee Assistance programme
- Cycle to work scheme
- Salary sacrifice Season ticket for the metro
- A very secure, very well-established employer, with long term career progression.
The Company you will be working for;
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. This is a full time role working 35 hours.
They are now looking to recruit a permanent Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.
The Role you will be doing;
- Managing workflow of emails from clients and validating documents in addition to working through the diary system and chaser report.
- Issuing letters and making calls when required in addition to ensuring any documentation is provided in a timely manner and that files are complete, accurate and up to date.
- Ensuring an outstanding level of customer service is provided whilst adhering to the service level agreements in place.
- General administration duties.
- Able to act as a point of contact and work effectively with outside partners as and when required.
About you;
- Good communication skills both written and oral.
- Conversant with the relevant legislation and all FCA requirements.
- Good knowledge of all processes, systems and products handled by the Admin.
- Willingness to continue to develop any relevant knowledge or skills as required by the business.
- Ability to work supportively and jointly with colleagues taking the lead when necessary.
- Positive and determined approach to get the job done.
- Treat customers fairly and demonstrates the required business culture and approach.