Customer Service Administrator
My client is a leading Manufacturers based in Belfast, who are currently seeking an experienced Customer Service Administrator to provide full support to the Customer Service Team.
This is a Full-Time, Temporary Position with the possibility of being Permanent thereafter.
Working hours: Monday to Thursday 9am – 5.30pm Friday 9am – 3.30pm
With an hourly rate of £12.00 per hour.
Job Purpose:
You will be responsible for supporting the Customer Service Team with their daily activity by administrating and managing internal issues and customer support, as well as providing administrative support to the production planning process and the Commercial Team.
Essential Criteria:
- Previous experience in a customer focused environment.
- Have 5 GCSEs (or equivalent) at Grade C or above including English Language and Mathematics.
- Good computer literacy across a range of packages.
- Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels.
- Ability to work on your own initiative as well as part of a team.
- Ability to manage and prioritise a busy workload.
- Flexibility to travel to other sites and locations as required to meet the demands of the job as well as flexibility with regards to working hours.
Desirable Criteria:
- Experience of working in a fast-paced manufacturing environment.
- Third level qualification in a relevant discipline.
Main Duties and Responsibilities:
- Administration of key company accounts for customers with major retail brands.
- Organising the dispatch of finished goods to the end customer which will involve communication with internal and external sources.
- Provide internal support for Commercial Team.
- Co-ordinate the reduction of finished goods holding.
- Maintain and update customer records.
- Deal efficiently with customer complaints.
- Interface with Production, Scheduling and Quality teams to monitor customer orders.
- Collating and generating internal production requirements.
- Supporting the Customer Service and Supply Chain Teams by carrying out any administrative duties.
- Collate weekly reports using excel to support business requirements.
- To adhere to the Health and Safety policy, following all company policies and procedures that have been put in place to ensure your welfare and that of others. Being mindful that the Health, Safety and Wellbeing at work is everyone's responsibility.
- Assist in the administration of On Time and In Full Deliveries Tracker.
- Assist in the administration of customer satisfaction measurement.
- Attend customer off-site visits when necessary.
- Liaise with multiple supply chain stakeholders.