A client based in Sidcup Kent is recruiting for a Commercial lines technician to work within a team. This position is ideally working 100% in the office, however the client offer 1 day working from home - Monday to Friday 9am - 5.30pm
To maintain and develop good relationships with new and existing clients along with development of new business opportunities within personal and commercial insurance sector.
The Role:
- Be aware of market developments in your business areas and ensure you bring them to attention of our clients and colleagues, where appropriate.
- Deal with new business, mid-term adjustments and renewals in the relevant markets in line with company procedures and practice, referring to senior colleagues, experts or insurers when issues fall outside of your own experience.
- To develop own client portfolio
- Make sure all communications with insurers or customers are accurately recorded as per the company's procedures
- Liaise with Insurers, other company staff and claims handlers when appropriate
- Assist the Directors and Managers with the servicing of their clients
- Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience
The Role:
- Be aware of market developments in your business areas and ensure you bring them to attention of our clients and colleagues, where appropriate.
- Deal with new business, mid-term adjustments and renewals in the relevant markets in line with company procedures and practice, referring to senior colleagues, experts or insurers when issues fall outside of your own experience.
- To develop own client portfolio
- Make sure all communications with insurers or customers are accurately recorded as per the company's procedures
- Liaise with Insurers, other company staff and claims handlers when appropriate
- Assist the Directors and Managers with the servicing of their clients
- Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own knowledge and experience
- Provide a quality service to existing clients, covering all aspects of their insurance arrangements; to advise, review, arrange and secure the appropriate cover at a competitive premium
- Carry out instructions regarding the arrangement or amendment of insurance for clients, referring the query to the appropriate person when the enquiry falls outside your own experience and knowledge
- Responsible for obtaining and assessing quotations, offering alternatives where available and appropriate
- Regularly update the Accounts Department on payments, amendments, non-payments, and assisting in the resolution of queries
Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
Knowledge and understanding:
- Of relevant policies including current market conditions
- Data Protection Act
- Requirements of Money Laundering Legislation
- The Law of Agency
- The principles, practices and legalities of General Insurance
- Of all company specific procedures
- Of FCA rules and guidelines relating to Personal Lines customers and Retail Sales
- Willingness to continue to develop knowledge of insurance and related issues through formal and informal learning, both internal to the firm, and externally