Salary: £33,683
Location: Birmingham/Hybrid
Basis: Full Time
Work Pattern: 37 hours per week, Monday to Friday
Type: Permanent
We are brave, we are ambitious, we are honest, and we are Citizen!
Do you want to work for an organisation that supports work life balance? If so, we may have the opportunity you have been looking for.
We have an exciting opportunity for an Income Officer to join our Housing Services Team, supporting the provision of a high-quality Income Management Service.
In housing you can make a real difference, the role of Income Officer will involve:
- Working with colleagues to manage rent accounts from beginning to end.
- Promoting sustainment by supporting an accurate, responsive rent and service charge enquiry information service.
- Working with internal and external partners to ensure vulnerable customers are identified and are offered appropriate support.
- Representing Citizen at Court.
As an Income Officer, we need you to have:
- Knowledge and understanding of current best practice in income management and arrears processes.
- Knowledge of welfare benefits.
- Excellent IT skills
- Strong communication skills to deliver effective working relationships with work colleagues and customers.
- Highly self-motivated, able to act with integrity and show drive and enthusiasm.
- Current clean driving licence and access to a vehicle to enable travel to properties and schemes.
We would be really excited if you have:
- Experience of working in a housing environment or a similar related role.
- CIH level 3
We will be an employer of choice and invest in our people
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.
Competitive terms and conditions
- Annual leave starts at 25 days per year plus bank holidays and increases with length of service
- Annual leave purchase scheme – option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational Sick Pay
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
- Life cover of three times your annual salary if you join the pension scheme
Health and Wellbeing
- We provide IT and Home Office equipment to support hybrid working
- Occupational Health
- EAP – a 24/7 telephone counselling service providing free, confidential advice.
- Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Access to Citizen's Wellbeing initiatives and Wellbeing platform
Learning and Development
- Extensive learning and development opportunities.
- Opportunity to study for a professional qualification
- Opportunity to join the Staff Consultative Forum and EDI Forum
Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: 18/08/2024
Interview date: 04/09/2024
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.