Housing Officer
- Location: Petersfield
- Job Type: Full-time
- Temp to Perm
- Working Hours: 08:00 to 16:00, Monday to Friday
- £13.50 - £14.95 dependant on experience
We are currently seeking a dedicated Housing Officer with experience in the housing sector and strong interpersonal skills. This role is a fantastic opportunity to contribute to an established housing association, providing essential services to older residents and ensuring their well-being and safety within the community.
Day to Day of the role:
- Provide intensive housing management services, including customer inductions, property viewings, timely void management, allocations, and managing low-level anti-social behaviour.
- Apply knowledge of tenancy law to support customers in sustaining their tenancy/lease and independence.
- Manage local alarm systems, ensuring all equipment is working effectively and responding to social alarm calls or other emergencies as required.
- Monitor estate contracts, conduct inspections of communal areas, and address any issues related to fire risk, health & safety, and repairs.
- Monitor budgets, including service charges, and maintain financial regulations.
- Engage with customers on scheme issues, encouraging participation in decisions affecting their services.
- Assess and monitor residents' needs and well-being, providing support and advice, and signposting to other teams or agencies when necessary.
- Respond to safeguarding or well-being concerns in line with policy, ensuring customer safety.
- Create engagement plans for individual schemes to support community cohesion and well-being.
- Maintain excellent working relationships across all teams and with external agencies.
Required Skills & Qualifications:
- Proven experience as a Housing Officer or similar role within the housing sector.
- Understanding of the needs of older people and promoting independence.
- Excellent customer service skills and flexibility.
- Ability to manage multiple tasks and work under pressure.
- Strong communication skills.
- Competent in IT and administrative tasks.
- Ability to work collaboratively with various teams and external partners.
- DBS check will be required.
- Full driving licence and use of a car as travel is essential.
Benefits:
- Opportunity to work within a supportive and impactful organisation.
- Regular working hours offering a good work-life balance.
- Engaging role with diverse responsibilities.
To apply for the Housing Officer position, please Apply Now online or contact Hannah Rice at the Reed Basingstoke office.
Please note, to be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. If you do not hear from a consultant within 10 days, you may not have been shortlisted this time, but we encourage you to keep an eye out for future roles advertised by REED Business Support Basingstoke.