Area Sales Manager

Role overview

• ID: 2024-6557
• Entity: Vistry
• Region: Vistry Kent
• Department: Sales & Marketing
• Contract Type: Permanent - Full Time
• Job Location: West Malling, Kent
• Date Posted: 14.11.2024

We have a great opportunity for an Area Sales Manager to join our team within Vistry Kent, at our West Malling office with travel around the region. As our Area Sales Manager, you will work with the sales teams to ensure the agreed sales targets and objectives are met through the effective management of people and activities in line with the Customer Journey. Motivate and support their teams to perform to the best of their ability and achieve the required performance mentioned within the KPI's below.

• Let's cut to the chase, what's in it for you...

• Competitive basic salary and annual bonus

• Company car, car allowance or travel allowance

• Agile working possible (dependent on role)

• Up to 33 days annual leave plus bank holidays

• Private Healthcare

• Enhanced maternity, paternity and adoption leave

• Competitive contributory pension scheme

• Life assurance – 4 x your annual salary

• Share incentive schemes

• Employee rewards portal with many more benefits...

• In return, what we would like from you...

• Behave in line with our company values – Integrity, Caring and Quality

• Relevant management experience working for a residential house builder within a sales environment

• Relevant Customer Service and Sales training

• Ability to effectively handle complaints and difficult situations

• Excellent proven sales record

• Strong negotiation and sales skills

• A good understanding of building regulations and legal obligations

• Proven management ability

• Strong planning and organisational skills

• Excellent communications skills

• Ability to deal with people from all backgrounds

• Friendly, trustworthy and professional attitude

• Ability to work under pressure and meet sales targets

• Willing to work weekends on a rota basis

• Willing to be based at a sales hub and travel to all sales sites, including regional office, within the division

• Full driving licence

• More about the Area Sales Manager role...

• Provide market research information so that the Regional Sales and Marketing Director can agree sales volume and prices.

• Communicate agreed sales volume and pricing to Sales Teams.

• Work with legal and Sales Teams to ensure the 28-day reservation to exchange target is met.

• Liaise with Sales Teams to review offers, part exchange and shared equity schemes and communicate to Regional Sales and Marketing Director.

• Ensure Sales Advisors are using Serum to effectively prospect manage and generate sales.

• In conjunction with the build department and Regional Sales and Marketing Director, plan plot releases to ensure the optimum mix, and availability of units.

• Ensure that Sales Team are provided with current sales prices.

• Attend build/sales meeting as required and ensure completion of relevant reports.

• Support the Company's continuous drive to deliver excellent customer service by endorsing and promoting the customer journey, exceeding customer expectations, and leading by example.

• Work with Senior Sales Advisors and Sales Advisors to ensure that market research analysis reports are completed as required.

• Undertake customer appointments as and when necessary.

• Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.

• Review site presentation with build/maintenance colleagues to rectify any outstanding items.

• Review sales information centre, show home and stock unit presentation, both internally and externally and liaise with build/maintenance colleagues to rectify any outstanding items.

• Ensure a high standard of personal presentation for all sales information centre staff and ensure this is maintained during office hours.

• Ensure that the presentation of all sales sites, including the sales office, show home and stock units, are both internally and externally of a high standard and work with the Sales Team Leader to remedy any action.

• Regularly communicate sales transactions to the Regional Sales and Marketing Director.

• Ensure that the Regional Sales & Marketing Director is aware of any issues at the earliest opportunity

• Regularly communicate with Area Build and site build staff to ensure correct understanding on customer and plot issues.

• Attend site sales/build meetings as required to ensure effective prospect management, speedy progress of sales and excellent levels of presentation on all hub developments.

• Attend prestart and other departmental meetings as required.

• Ensure all relevant stakeholders are informed of key departmental developments.

• Ensure you have read and understood the Company's health and safety policies and procedures and promote and comply with them at all times.

• Report any accidents or near misses immediately to your manager and record them in the accident book.

• Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.

• Wear appropriate protective clothing on site at all times.

• Attend all health and safety training as required by the Company.

• Induct, with the help of the Site Manager/Maintenance Supervisor, all sales staff and agency staff in health and safety.

• Induct staff in the lone worker policy.

• Ensure Sales personnel are using the ‘personal safety devices and mobile phones, and address noncompliance.

• Manage the recruitment and induction of new employees in line with Company best practice guide.

• Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs.

• Meet with your team members to discuss their progress on a regular, but not less that quarterly basis.

• Monitor the performance and effectiveness of direct reports.

Finally, let's tell you a bit more about us...

We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where