WE Talent are on the lookout for an experienced Customer Complaints Handler could you be the person we are looking for?
Are you passionate about customer service and have a knack for resolving issues effectively? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you with a rapidly growing, dynamic company.
- Permanent full-time position
- To work on site in Braintree
- 8 hour shifts (to include some weekend days)
Responsibilities:
- Handle Complaints: Manage and resolve customer complaints effectively and efficiently, ensuring a positive customer experience, within set guidelines.
- Communicate Clearly: Provide clear, concise, and empathetic communication with customers via phone, email, written correspondence, and live chat.
- Monitoring: Trustpilot reviews and responding appropriately.
- Problem-Solving: Investigate issues thoroughly and work with internal teams and external third party dispute resolution services to find the best solution.
- Provide support: Admin duties and answering customer service calls as needed to support the wider team.
- Assist with: Call auditing and telephone training to ensure quality of customer services support.
- Maintain Records: Accurately log all interactions and resolutions on the system.
- Customer Focus: Keep the customer at the heart of everything you do, striving to exceed their expectations.
Requirements:
- Experience: Previous experience in a customer service or complaints handling role, preferably in a call centre environment.
- Skills: Excellent communication and interpersonal skills, with the ability to compile written correspondence.
- Attitude: A positive, can-do attitude and a genuine desire to help people. The ability to remain calm under pressure.
- Organisation: Strong organisational skills with the ability to multitask and prioritise effectively.
- Comfortable with technology: Proficient in using CRM systems and other customer service software.
- Commercial Impact Awareness: Awareness of how customer service impacts the business and ability to make decisions that support company goals.
Desirable:
- Consumer Rights knowledge
- GCSE Maths and English qualifications
- Experience in using online review companies
What you will receive:
- £26,500 basic salary
- 5-day working week that includes weekend work and may include bank holiday work
- 30-days annual leave (includes bank holidays) with extra days holiday for long-standing employees
- Employee assistance programme - 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
- Free on-site parking
- Free yearly flu jabs
- 25% colleague discount
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