Job Title: Customer Support Technician - French Speaking
Location: Buckingham
Contract Details: Full time, Permanent
Hours: Monday - Thursday, 9am - 5:30pm, Friday 9am - 4:30pm
Salary: £28,000 - £32,000 per annum
Benefits & Perks:
- 25 days annual leave + bank holidays
- Profit related bonus (after probation)
- Enhanced pension scheme
- Employee share option scheme
- Salary sacrifice
- Electric vehicle scheme with free charging at work
- Cycle to Work scheme
- Vitality Private Healthcare
- Opportunity to progress
- Early finish on Fridays
About Our Client:
We are looking for a skilled and enthusiastic Customer Support Technician, fluent in French, to join our client's expanding team. Our client is a dynamic organisation dedicated to delivering outstanding service and maintaining the highest standards. They seek a committed professional to provide technical support and guidance to their valued customers.
About The Job:
As a Customer Support Technician, your role will be crucial in ensuring customers receive prompt and effective assistance. You will be the first point of contact, providing technical support and troubleshooting any software, hardware, and application issues. Your responsibilities will include:
- Acting as the first point of contact for customers, providing technical support via phone, email, or in person.
- Diagnosing and troubleshooting software, hardware, and application related issues.
- Escalating complex issues to the appropriate technical team for timely resolution.
- Documenting support cases and solutions in the ticketing system.
- Maintaining a high level of customer satisfaction by delivering clear and efficient assistance to the French office as well.
- Providing sales quotations and technical information to prospective customers.
- Assisting with product testing, sign-off, and release processes.
- Collaborating with other departments to share insights and enhance customer experiences.
Essential Requirements:
- MUST have excellent communication skills, both written and verbal, in both English and French.
- Proven experience in a customer support role, preferably in a technology-related industry.
- A clear, concise writing technique and a polite telephone manner.
- Ability to demonstrate a logical approach to troubleshooting.
- Ability to work well in a team and independently.
- A customer-oriented attitude with a passion for problem-solving.
- MUST have a full clean UK driving licence.
Desired Skills:
- Familiarity with vehicle data acquisition techniques.
- Exposure to vehicle CAN and GNSS technologies.
- Basic electronics knowledge.
Candidates will be required to undertake a basic online aptitude test and may be asked to complete a Belbin® Self Perception Inventory to understand their team role as part of the interview process.
Join our client's team and enjoy a competitive salary, generous benefits package, and a supportive work environment. Apply now to be a part of this exciting opportunity!
Note: Only shortlisted candidates will be contacted.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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